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Owned and operated by Lumalux Living, our team is ready to answer questions about saunas, massage chairs, red light panels, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Larger items like infrared saunas and massage chairs ship via freight carrier, and our team will keep you updated with tracking details.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. For freight shipments such as saunas or cold plunges, the carrier may contact you directly to schedule a delivery window that works for you.
What is your return policy?
We offer 30-day returns on eligible items. If something is not quite right, contact our support team and we will walk you through the return process. Please refer to our Return Policy page for full details on eligibility and conditions.
Can I exchange a product for a different model?
Yes, we can help arrange an exchange within the 30-Day Returns window. Whether you want to switch to a different sauna size or try another massage chair model, just reach out and our team will guide you through the steps.
How do I choose the right infrared sauna size?
Consider the space you have available and how many people will use it at once. Our product pages include detailed dimensions and seating capacity for each model. If you are still unsure, send us a message and we will help you find the right fit for your home.
Do red light therapy panels require special installation?
Most of our red light therapy panels are designed for easy setup and can be mounted on a door or wall with the included hardware. No special wiring is needed since they plug into a standard outlet. Check each product listing for specific setup details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our wellness specialists respond to every inquiry within one business day, often sooner.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with careful handling for large wellness equipment.
30-Day Returns
If your sauna, massage chair, or panel is not the right match, our return policy has you covered.
